Our client, a fast-paced and innovative technology company, is seeking a Senior IT Support Engineer to play a key role in their technical support operations. This is an excellent opportunity for a hands-on IT professional, ideally with MSP experience, looking to work across a broad technical stack in a dynamic environment.
The ideal candidate will bring strong experience in networking, SQL Server, firewalls (Fortinet), virtualization (Hyper-V/VMware), and VoIP systems. Exposure to security systems (CCTV, access control, etc.) would be a distinct advantage.
Key Responsibilities
- Provide high-level L1/L2 technical support across networking, servers, and applications (onsite & remote)
- Administer Fortinet firewalls, VPNs, and network infrastructure
- Support and maintain SQL Server environments and VoIP/intercom systems
- Manage and troubleshoot virtualized environments (Hyper-V / VMware)
- Monitor system alerts and proactively resolve issues
- Collaborate with internal teams to ensure reliable service delivery
- Maintain accurate documentation, timesheets, and job cards
- Contribute to technical improvements and system enhancements
Key Requirements
- 5+ years in IT support, preferably within an MSP environment
- Strong networking and SQL Server skills
- Experience with Fortinet, Hyper-V/VMware, and VoIP systems
- Excellent troubleshooting and communication skills
- Full, clean EU driver’s license
- Self-motivated with a proactive, customer-focused approach
Highly Desirable
- Experience with security systems (CCTV, access control, etc.)
- Exposure to Microsoft 365 or Linux-based environments
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