Service & Spare Parts Administrator
Location - Onsite - North County Sligo
My client, a North Sligo based manufacturing company to the global food production sector, are seeking to recruit an experienced Service & Spare Parts Administrator. The Service & Spare Parts Administrator will be required to support the Service Manager and Service Engineers by sourcing Spare Parts and providing day to day support for the Service Department, ensuring a prompt and accurate customer service.
Responsibilities
- Liaise with Service Engineers to ensure customer needs are being met
- Issue quotes using SAP numbers stating price, terms of delivery, terms of payment and validity of quotation
- Create project specific spare parts packages
- Process purchase orders from customers
- Place orders with suppliers accounting for customer PO and warehouse demand
- Prioritise orders for spare parts breakdowns
- Check items, prices, delivery dates, quantities and supplier order confirmation.
- Prepare and send order confirmation to customer with price, delivery dates, mode of shipment, payment and delivery terms
- Coordination with suppliers, freight forwarders, accounts department and customers to arrange shipments.
- Check supplier invoices to ensure correct details are entered in SAP
- Request invoices/credit notes from the accounts department
- Arrange return and replacement of any defective items
- Update prices and spare parts in the spares database system
- Identify and escalate any errors (quantity & value) to Line Manager
- Support the Service Manager with any other tasks/projects as required
- Greet customers in a courteous and friendly manner
- Ability to work with several customers at one time while maintaining individual customer satisfaction
- Manage telephone transactions quickly, and courteously
- Identify any information that may compliment the customers purchase
- Assist customers with identification of parts requirements and research items in manuals/drawings
Required Skills
- A strong personality for dealing with customers effectively
- An understanding of best practice within a spare parts department
- Strong time management, organizational and record keeping skills
- Self-motivated individual able to work unsupervised
- Proficient in Microsoft Office
- Proficient in SAP Business Package
- Fluent in English, good phone manner and strong inter-personal skills are essential
For more information, please contact [email protected]
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