SPANISH - CUSTOMER SERVICE REPRESENTATIVE
Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.
This role will have hybrid working options after a probation period with the role being based in Galway City.
RESPONSIBILITIES:
- Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
- Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
- Assist customers with placing orders, returns, refunds or exchanges as per company policies.
- Collaborate with internal departments to resolve customer concerns effectively and efficiently.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
- Representing the company in a professional, courteous, and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures.
- Always working in a safe manner.
- Reporting to the Customer Service Team Leader.
REQUIREMENTS:
- Fluency in spoken and written Spanish & English.
- Minimum 2 years’ experience working in a Call Centre or Customer Service department.
- Excellent communications skills.
- Excellent telephone and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
For more information, please contact [email protected]
