What We Did
High-volume recruitment of over 1000 multilingual Content Moderators for a global tech leader.
How We Did It
Cpl employs over 1000 Managed Service employees covering 55+ languages across a 24/7 model. Our team structure consists of Operations Managers, Senior Team Leads & Team Leads, Quality Team and Coach Leads.
This team manages the 1000+ Content Moderators who review sensitive data on bullying, sexual, abusive, brutal violent images, articles, videos, pages and personal accounts.
Cpl also provides a comprehensive Wellness & Counselling service to all our staff with the objective to provide psychological support to staff exposed to potentially disturbing content
Outcome
Cpl is recognised as one of the companies top 3 vendors worldwide. Key achievements include:
Ramped up to 165 people in less than 3 months
1000+ Managed Service employees
500 recruited in 2018
55+ languages supported
24/7 operation model
3,000,000 tickets handled per month
99% achievement of all service levels in 2018
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