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Case Study: 165 People Hired in Under 3 Months for Global Tech Leader

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​What We Did

High-volume recruitment of over 1000 multilingual Content Moderators for a global tech leader.

How We Did It

Cpl employs over 1000 Managed Service employees covering 55+ languages across a 24/7 model. Our team structure consists of Operations Managers, Senior Team Leads & Team Leads, Quality Team and Coach Leads.

This team manages the 1000+ Content Moderators who review sensitive data on bullying, sexual, abusive, brutal violent images, articles, videos, pages and personal accounts.

Cpl also provides a comprehensive Wellness & Counselling service to all our staff with the objective to provide psychological support to staff exposed to potentially disturbing content


Cpl is recognised as one of the companies top 3 vendors worldwide. Key achievements include:

  • Ramped up to 165 people in less than 3 months

  • 1000+ Managed Service employees

  • 500 recruited in 2018

  • 55+ languages supported

  • 24/7 operation model

  • 3,000,000 tickets handled per month

  • 99% achievement of all service levels in 2018

Want to know how we can help grow and futureproof your business?

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