Fully managed workforce and business solutions

Managed services are delivered by a partner who is a specialist in areas like workforce management, hiring, and operations. In Cpl, our managed services cover Business Process Services, Recruitment Process Outsourcing and Managed Service Provider/Contingent Workforce Management.

At its simplest, if you want to:

• Transform or strengthen your recruitment process, RPO is for you.
• Hand over management of your contract or temporary workforce, MSP is for you.
• Hand over the daily execution of a core business function, BPS is for you.

Depending on what you need, we can manage the entire operation or hiring function, or parts of it. At Cpl, we can do this as your single partner, delivering the processes, compliance, and specialised teams to get the work done.

Each managed service helps you solve a different problem:

• Recruitment Process Outsourcing (also known as managed recruitment) helps you attract and hire permanent talent by running parts or all of your recruitment.
• A Managed Service Provider manages your contingent workforce, suppliers, and programmes.
• Business Process Services runs your business operations for you. At Covalen, a Cpl company, we cover customer support, risk, life science, and sales.

This will depend on what you want to achieve. RPO will help you hire permanent employees while transforming your hiring. It’s also effective for hiring at volume, or if you don’t have a TA function and need support. We offer several different types of RPO, from fully managed at high volume or parts of it where you need support.

We can manage your entire contingent workforce for you with an MSP, with governance, support and control. Or, if you need someone to take on a specific business process, a BPS is where we take on the day-to-day running and management of this service.

Yes. Whatever you need, we can deliver. Across all of our managed services, we’ve worked with some of leading businesses in the world in highly complex, regulated, or fast-moving environments. We also have access to talent pools and deep specialist expertise, meaning we can stand up teams and workforces faster than many other managed service providers.

Absolutely. Whether you’re aiming to grow long-term, entering a new market, or manage one-off demand, your managed service is customised to you. As we operate as your one unified partner, we can also transition your support between services so that you have total flexibility.

Governance is deeply built into each of our services. We have extensive experience in the public and private sectors and are fully compliant across both. As part of our services, we offer reporting, control and visibility, supplier management, and performance management, so that feedback is proactive and always useful.

Yes. Many businesses use different managed services depending on what they need. A business might use RPO to manage part of their permanent hiring and an MSP to manage their contingent workforce.

For decades, some of the world’s leading organisations have trusted Cpl to solve their workforce and operational challenges. We have 35+ years of experience and partnerships with more than 5,000 organisations in the UK and Ireland.

Unlike many providers, we bring together managed recruitment, contingent workforce management, and business process services under one roof. This means you have a full stack of process, governance, operational excellence, and real delivery in a package that can be adjusted as your needs change.

We work extensively across the public and private sectors, where our specialist expertise pairs with governance and compliance frameworks we’ve spent years building. We don’t simply deliver a service: we really do become part of your team, with many of partnerships running for over a decade. Our people work alongside yours, taking fully responsibility for your outcomes and making sure the programme is continuously improving while strengthening your capabilities.

From supporting major multinational employers and public sector organisations to helping new companies establish themselves and scale into Europe, we bring the reach, expertise, and operational capability to deliver at every stage of growth. We are one partner across the entire workforce, so that however you work, we adapt to it.