Job Specification: Customer & Facilities Support Assistant
Location: North Co. Dublin
Contract Type: Full‑time
Reports To: Centre Manager / Deputy Manager
1. Role Purpose
The Customer & Facilities Support Assistant plays a key role in supporting individuals and families residing in accommodation services. The role ensures that residents’ welfare, safety, dignity, and integration needs are met. This includes day‑to‑day support, responding to wellbeing concerns, facilitating access to essential services, and maintaining a positive, respectful, and inclusive living environment.
2. Key Responsibilities
Resident Support & Wellbeing
- Serve as an on‑site, first point of contact for resident welfare, wellbeing, and daily living queries.
- Conduct regular welfare checks and identify emerging support needs.
- Assist residents in accessing healthcare, education, social protection, and community services.
- Encourage engagement in activities that promote integration, community participation, and overall wellbeing.
Case Management & Administration
- Maintain accurate and confidential records of resident interactions, welfare concerns, and follow‑up actions.
Centre Operations
- Support the daily running of the centre to maintain a safe, respectful, and welcoming environment.
- Assist with resident inductions, orientation, and communication of house rules and procedures.
- Manage resident feedback, complaints, and general queries in a professional, empathetic manner.
Safeguarding & Child Protection
- Adhere to all safeguarding and child protection procedures.
- Report any concerns relating to resident safety, welfare, or protection promptly.
- Promote a culture of dignity, respect, and safety across the centre.
Facilities / Retail Operations
- Provide support for adjacent facilities and any ancillary retail unit operations.
- Assist with general facilities coordination as required.
3. Essential Requirements
Skills & Competencies
- Strong interpersonal and communication skills.
- Ability to remain calm and professional when managing challenging situations.
- Demonstrates empathy, cultural awareness, and a non‑judgemental approach.
- Ability to handle sensitive information with confidentiality.
- Strong organisational and record‑keeping skills.
- Ability to work independently and collaboratively as part of a team.
- Basic IT proficiency (email, Microsoft Office, case management systems).
4. Additional Information
- Garda Vetting is required for this position.
