The Donor Care Assistant supports and engages donors, ensuring excellent communication, accurate administration, and smooth financial processing to encourage ongoing support. This is a fully on-site role, offered to support the charity during its busy period from October to January.
Hourly Rate: €15p/h
Key Responsibilities
- Process and reconcile donations across all platforms
- Maintain accurate donor records in MS Dynamics CRM
- Ensure compliance with data protection (GDPR)
- Provide excellent donor care via phone, email, and letters
- Support thank-you communications and relationship-building activities
- Manage inbox, filing, and routine data checks
Essential Skills
- Strong written/spoken English and professional phone manner
- Donor/customer-focused approach
- Administrative accuracy and problem-solving skills
- Experience with databases/CRM systems
- Proficient in MS Office (Word, Excel, Mail Merge)
Desirable
- Experience with MS Dynamics CRM
- Knowledge of GDPR and financial processes
Contact Ingrid on 015005922 for more information
