This role is an exciting opportunity for a receptionist to join a small and supportive administration team based in North Dublin on a part time basis. (17.5 hrs per week) rostered over 7 days.
The successful candidate will:
- Deliver a professional and courteous reception and front-of-house service to service users, families, visitors and external stakeholders.
- Act as the first point of contact, greeting visitors and responding to enquiries in person, by telephone and by email.
- Direct service users, families and visitors to the appropriate departments or personnel.
- Manage incoming and outgoing telephone calls in a professional and efficient manner.
- Handle general administrative tasks such as mail distribution, message taking and maintaining reception records.
- Maintain a welcoming, organised and professional reception area at all times.
- Support the administration team with ad-hoc clerical duties as required.
- Ensure compliance with data protection and confidentiality requirements in all aspects of the role.
- Liaise with colleagues, service providers and external professionals in a professional manner.
- Follow organisational policies and procedures, including health and safety guidelines.
Essential Requirements
The successful candidate will demonstrate:
- A high level of confidentiality, tact and discretion in handling sensitive information.
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written.
- Ability to work effectively as part of a small administrative team.
- Good organisational skills and attention to detail.
- Proficiency in general office administration and telephone systems.
- Competency in Microsoft Office applications or similar office software.
- Previous experience working in a reception or administrative role.
- Experience working in a healthcare, social care or community service environment.
- Experience interacting with service users, families and multidisciplinary teams.
Contact Ingrid on 015005922 for further information.