Temporary Senior Administrator
Immediate start
3 - 6 month contract, likelihood of extension
€23-24 per hour
Full-time, 35 hours per week
This role is to provide Service Excellence to our customers and colleagues by building a deep understanding of their needs, requirements and expectations and consistently meeting, managing and exceeding their expectations in a professional, courteous and respectful manner.
Role requirements:
General AIM/Capital Administration
- Dealing with and responding to day to day internal/external queries and information requests from beneficiaries, funders, PQs other Pobal directorates.
- Ensure guidelines and procedures are documented and up to date.
- Provide training and support to Support Officers and provide feedback and support where required. Be prepared to engage in cross-functional training to increase flexibility and adaptability within the Service Delivery Centre.
Appraisal and Decision Making
- Review, develop and maintain efficient and effective administrative and information systems.
- Produce formal reports and analysis at the appropriate stages of the appraisal process.
- Manage and maintain the appraisal file ensuring that all relevant information is written up and communicated clearly and effectively at each stage of the process.
- Undertake reviews of funding decisions as requested.
Service Delivery Centre Administration
- Filing process is utilised and all documents are uploaded correctly where necessary.
- Liaise with Independent Appeals Officers and ensure that agreed tasks are completed and followed up.
- Create reports and spreadsheets of information where required to monitor the delivery of the overall service.
- Contribute to and collaborate with SDC colleagues in project work, creation of policies, procedures, SOP’s ( Standard Operating Procedures )and other documents, relevant to the smooth and efficient running of the business unit.
Appeals and Complaints Related Administration
- Follow and ensure there is a full awareness of the legislative, regulatory and policy guidelines when completing administrative tasks for Appeals and Complaints.
- Ensure all appeal requests are followed up and actioned.
- Where delegated administrative work related to an Appeal/Complaint, take ownership of the requirements and complete in a timely manner.Quality assure the administration work assigned and ensure it meets the highest standards.
Experience required:
- Strong organisational skills.
- Experience in an administration, or appraisal role, with some financial knowledge desirable
- Computer literacy particularly in CRM systems, SharePoint and MS packages e.g. Excel, WORD and Outlook.
- An understanding of the operation of databases.
- A proven customer service ethos with strong relationship building skills across business teams and external stakeholders.
Please reach out to Shauna with updated CV to [email protected] or call 01 947 6359
#CplOS25
