Service Advisor
Our client, a market leading employer in the motor sector, based in Limerick, has an immediate opening for a full-time Service Advisor to join their team.
This position is an excellent opportunity in a growing industry sector so if you are interested, please apply directly or send your CV to [email protected]
About the role:
- You will be scheduling customer vehicle service bookings by phone, email and walk-in
- Determining workshop availability for service, maintenance and repair work
- meeting and greeting all service customers promptly and professionally
- Checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop
- Maintaining up to date progress of your customer vehicles undergoing service and/or repair
- Advising and agreeing with customers on additional work or costs
- Ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
- All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of ‘work-in-progress’
- Liaising with other teams in the business, management, reception, sales, warranty, parts
- Assisting with gathering customer service feedback
Skills and experience:
- Excellent front line customer service skills and experience
- At least 2 years’ experience in a similar role in the motor industry
- A working knowledge of vehicle management systems / Keyloop /Kerridge
- Good communication, interpersonal and presentation skills
- Good attention to detail for recording all relevant details in documentation and systems.
- Ability to prioritise, multi-task, manage time effectively particularly at peak times
- Ability to work on own initiative when required or as part of a small team
- Flexibility in your approach to work
- Full, valid, current driving licence for driving in Ireland
- If you are from outside the EEA, you will need to hold a current work permit for Ireland
Reward package:
- Fulltime permanent contract with a leading motor group in Ireland
- Competitive Salary
- 22 days paid annual leave
- Manufacturer Training
- Contributory Pension Plan
- Team and individual bonus plans
- Access to Benefit, our discounts, learning and wellness app
- Employee Assistance Programme and access to a wellbeing app
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