Covalen, part of the Cpl Group, comprises Strategy, Consulting & Outsourcing Services.
With over 20 years’ of experience in Consulting, Business Process Outsourcing and Managed Services, Covalen works with a range of industry sectors including Banking, Insurance and Financial Services, Technology, Energy, and Utilities. We facilitate end-to-end design, delivery and management of a business unit, service, or function at the client site, or wholly outsourced.
Our solutions are customised based on client needs and realities — supported by leading experts, curated technology platforms, and a set of unique processes developed through real-world experiences.
Leveraging our ability to attract, manage and retain top talent, with multi-lingual delivery across several international locations — our business services include:
Customer Experience - sales, technical support, customer support.
Operations - back office admin, client onboarding, contract management, claims management.
Content Moderation - community operations, trust and safety, quality, and policy.
Our flexible, scalable solutions enable companies of all sizes to gain efficiencies, drive better customer experiences, and maximise competitive advantages.