Rob Daly
Chief Customer Officer
Rob Daly is Chief Customer Officer at Cpl. He works with organisations navigating complex talent decisions, balancing scale, complexity, speed, and performance. His approach starts with listening, then shaping solutions that are practical, tailored, and built to work for our customers.
He is responsible for shaping how the organisation understands, designs, and delivers for its customers, ensuring that strategy is grounded in real client needs and translates these into outcomes.
Over his career at Cpl, Rob has led core business divisions across many different sectors, while also building new teams and services from the ground up. He has developed long-term client programmes, created pilots and new innovations growing our services into partnerships lasting many years.
He brings experience across permanent hiring, RPO, MSP, BPO, and project-based delivery, helping clients make better decisions, reduce risk, and build workforce models that help solve our customers challenges.
As Chief Customer Officer, he brings the voice of the customer back into the business, using real insight to shape decisions, challenge thinking, and keep the focus on what works in practice.
Rob holds a BComm and an MBS from UCD Michael Smurfit Graduate Business School.
Rob Daly is Chief Customer Officer at Cpl. He works with organisations navigating complex talent decisions, balancing scale, complexity, speed, and performance. His approach starts with listening, then shaping solutions that are practical, tailored, and built to work for our customers.
He is responsible for shaping how the organisation understands, designs, and delivers for its customers, ensuring that strategy is grounded in real client needs and translates these into outcomes.
Over his career at Cpl, Rob has led core business divisions across many different sectors, while also building new teams and services from the ground up. He has developed long-term client programmes, created pilots and new innovations growing our services into partnerships lasting many years.
He brings experience across permanent hiring, RPO, MSP, BPO, and project-based delivery, helping clients make better decisions, reduce risk, and build workforce models that help solve our customers challenges.
As Chief Customer Officer, he brings the voice of the customer back into the business, using real insight to shape decisions, challenge thinking, and keep the focus on what works in practice.
Rob holds a BComm and an MBS from UCD Michael Smurfit Graduate Business School.
The solution to every challenge starts with a human conversation.
