Job title: Quality Specialist with Czech
- Looking after Customer Support Team for Social Media Company
Your daily responsibilities will include
- Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS
- Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
- Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
- Highlight trends and red flags to the business for better improvements
- Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements
- Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business
Your Profile
- Minimum of 1 year of experience in contact centre (call centre or tele-sales environment), ideally with quality or training or coaching experience
- Excellent interpersonal and communication skills
- Native-level Czech and fluent English
- Ability to work in Ireland Full time
Salary and Benefits
- Opportunity to work in a fast growing company and in a multinational environment
- Opportunity to grow in the organization and build a successful career path
- Relocation assistance
- Access to a variety of benefits
- Complex salary package
Location
- Location: Dublin 2 (Working from home due to Covid19 until further notice)
If you are interested in moving to this exciting opportunity, please submit your CV/Resume through the link provided.
