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Case Study: Novartis Scale Global Business Services Site

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Novartis Talent Partnership to Scale Global Business Services Site

​What we did

Cpl partnered with Novartis to scale operations for their new Global Business Services site. They had a small country site and manufacturing facility in Cork prior to this but this was the first time they were looking to establish a facility on a global scale in Ireland.

The Global Business Services operation would be responsible for five key sites including Switzerland, India, Mexico, Czech Republic, and Ireland. Cpl was engaged to exclusively support Novartis with meeting their permanent and contract talent requirements.

How we did it

Since becoming Novartis’ exclusive recruitment partner in 2016, Cpl has successfully placed 694 candidates across several specialty areas including regulatory affairs officers, scientific advisors, clinical trial leads, medical specialists, drug safety specialists, and QA/QC specialists.

We have also made several senior and executive-level appointments including head of compliance, head of clinical operations, and head of medical affairs.

Delivery of the project included a dedicated commercial team, a service delivery team, specialist recruitment teams across all specialty areas, end-to-end recruitment lifecycle management, and offer and contract management.


  • No. of hires: 694

  • No. of interviews: 802

  • No. of candidates submitted: 2553

  • No. of candidates processed: 7234

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