IT Deskside Support Engineer
Full-time
Location: Swords Campus
About US
SK pharmteco is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in Korea, US, France and Ireland. We are part of SK Inc., a Korean company with revenues of $99 billion in 2023. Our mission is to ‘produce and deliver life-changing therapies that improve patient outcomes and save lives’. The SK pharmteco Small Molecule, Europe, facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of Active Pharmaceutical Ingredients (APIs) and Chemical Intermediates for over 60 years. With a talented workforce, exceptional technical capabilities and facilities we have made some of the world’s most important medicines and continue to do so. Further information on SK pharmteco can be found at www.skpharmteco.com
Current Need:
We are looking to hire an IT Deskside Support Engineer to join the IT Department reporting to the IT Service Desk Manager for a 12-month period.
Position Description:
We are looking for a skilled and customer-oriented IT Deskside Support Engineer to provide hands-on technical support to end users. This role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring a high level of service delivery across the organisation. Reporting to the IT Service Desk Manager, the ideal candidate will have strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
• Provide on-site and remote technical support for desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain operating systems and business applications.
• Effectively diagnose & troubleshoot problems in Windows 10/11 and MS Office 365.
• Support video conferencing systems, meeting room technology, and AV equipment.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Collaborate with IT colleagues and remote IT teams to escalate and resolve complex issues.
• Maintain accurate records of support requests, incidents, and resolutions in the ticketing system.
• Assist with IT asset management, including inventory tracking and hardware lifecycle.
• Participate in IT projects such as hardware rollouts, office moves, and system upgrades.
• Ensure compliance with IT policies, procedures, and security standards.
Required Skills & Qualifications:
• A relevant 3rd Level Qualification in IT, engineering or similar technical discipline.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.
• A minimum of 3 Years experience in a deskside or desktop support role.
• Strong knowledge of Windows environments.
• Familiarity with Microsoft 365, Active Directory, and basic networking.
• Experience with imaging tools, remote support tools, and ticketing systems.
• Excellent troubleshooting and diagnostic skills.
• Strong interpersonal and communication skills.
• Ability to work independently and prioritise tasks effectively.
Preferred Qualifications:
• Experience in supporting enterprise environments.
• Knowledge of ITIL service management practices.
• Familiarity with SCCM, Intune, or other endpoint management tools.
• Experience of working in a GMP regulated environment is desirable.