Our client in the Motor Industry has an established, centralised Customer Hub and is seeking a passionate Customer Hub Agent to join their team. This is a fantastic opportunity to shape processes, influence customer experience, and grow your career in a supportive, evolving environment.
Apply directly or send your CV to:[email protected]
Role Overview
Reporting to the Customer Hub Manager, you will be a key point of contact for internal and external customers, delivering exceptional, best‑in‑class service across multiple channels. You’ll play a vital role in ensuring every interaction is professional, efficient, and positive.
This role offers genuine career progression and the chance to contribute ideas that help continuously improve how customers are supported.
Key Responsibilities
- Manage customer enquiries across multiple channels and product offerings
- Understand customer needs and deliver timely, high‑quality solutions
- Act as a customer advocate, proactively identifying opportunities to improve the customer journey
- Escalate complex issues or concerns appropriately to maintain service excellence
- Work collaboratively within a dynamic, fast‑growing team
- Take ownership of queries from start to finish, liaising with dealerships and internal stakeholders
- Support daily team targets and service standards
- Build strong working relationships across customer service and support functions
Skills & Experience
You’ll thrive in this role if you:
- Are passionate about customer experience and service quality
- Have previous customer service experience (contact centre experience is advantageous)
- Communicate clearly and confidently, both verbally and in writing
- Can manage multiple priorities with excellent time management skills
- Are comfortable working in a changing and evolving environment
- Have a strong attention to detail and a problem‑solving mindset
- Enjoy learning, adapting, and identifying ways to add value
Critical Competencies
- Customer & quality focused
- Relationship building
- Strong communicator
- High attention to detail
- Analytical and critical thinking skills
- Resilient and adaptable
- Willingness to learn new skills
- Strong team player
Why Apply?
- Clear career progression opportunities
- Supportive management and collaborative culture
- Full‑time, stable role within a respected organisation
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