On behalf of our client, we are currently recruiting for a Health Care Services Manager. This is a field based role that will involve travel to clinics in Galway, Portlaoise & Wexford weekly.
The Health Care Services Manager is responsible for the commercial performance, quality and operational management of the Clinic business.
This role will ensure the delivery of high-quality, safe and patient-focused healthcare services while achieving agreed financial, operational and strategic objectives. The Health Care Services Manager will provide leadership to service and clinic teams, ensuring strong operational performance, effective governance, regulatory compliance and the continued development and growth of the business.
This role requires a combination of commercial, healthcare operational leadership, quality management and people leadership, together with the ability to work effectively with internal and
Key Responsibilities:
Quality & Compliance
- Ensure the renal clinics operate in accordance with applicable regulatory, clinical governance, quality and company requirements.
- Promote a strong culture of patient safety, quality and continuous improvement across all renal clinics.
- Work closely with clinical and quality colleagues to maintain appropriate governance frameworks.
- Ensure appropriate systems are in place for the management and review of incidents, complaints, risks, audits and corrective actions.
- Monitor quality and patient-safety indicators and ensure appropriate actions are taken where improvement is required.
- Ensure policies, procedures and operating standards are implemented consistently across services.
- Support internal and external audits, inspections and accreditation requirements.
- Ensuring learning from incidents, complaints, audits and patient feedback is translated into service improvements.
People Leadership
- Provide strong, visible and supportive leadership to clinic teams.
- Lead and develop direct reports, setting clear objectives and ensuring accountability for performance.
- Support managers in developing high-performing, engaged and patient-focused teams.
- Ensure appropriate succession planning, talent development and workforce capability are in place.
- Promote collaboration and consistent ways of working across different services and locations.
- Work with HR to support recruitment, retention, performance management and employee development.
- Foster a culture of accountability, collaboration, respect and continuous improvement.
Commercial & Financial Management
- Take responsibility for the commercial and financial performance of the clinic business.
- Develop and deliver annual budgets, forecasts and business plans in collaboration with senior management and Finance.
- Monitor revenue, costs, profitability and key business performance indicators, identifying and implementing corrective actions where required.
- Identify opportunities to grow existing services and develop new healthcare service opportunities.
- Develop business cases to support investment, additional resources, service expansion and new business opportunities.
- Support commercial negotiations, contract renewals, tenders and pricing discussions with healthcare providers and other stakeholders.
- Ensure contractual commitments and service-level agreements are understood, monitored and delivered.
- Identify opportunities to improve productivity, efficiency and utilisation while maintaining quality of care.
- Provide regular reporting and insight into business performance, risks and opportunities.
Operational Management
- Provide overall leadership and oversight of the day-to-day operation of the clinic business.
- Ensure services are appropriately resourced and operating efficiently to meet patient, customer and business requirements.
- Establish and monitor operational KPIs covering areas such as activity, capacity, productivity, staffing and service performance.
- Work closely with clinic managers to identify operational challenges and implement sustainable solutions.
- Ensure appropriate workforce planning is in place to meet current and anticipated service requirements.
- Lead continuous improvement initiatives to improve service delivery, patient experience and operational efficiency.
- Ensure effective contingency and business continuity arrangements are maintained.
- Lead the implementation and mobilisation of new services and significant operational changes.
Customer & Stakeholder Management
- Develop and maintain strong relationships with key healthcare customers, stakeholders and partners.
- Act as a point of contact for significant operational or service-related matters.
- Work collaboratively with healthcare providers to understand evolving service requirements and identify opportunities for improvement or development.
- Represent the renal clinic business at relevant customer, stakeholder and internal business meetings.
- Ensure customer feedback is actively sought and incorporated into service development.
- Work cross-functionally with Commercial, Sales, Finance, HR, Quality, Clinical, Legal and other functions to deliver business objectives.
Strategy & Business Development
- Contribute to the development and implementation of the long-term strategy for the renal clinic business.
- Identify opportunities for organic growth, new clinics, partnerships and service innovation.
- Evaluate market developments and changes within the healthcare environment that could create opportunities or risks for the business.
- Lead operational planning for tenders for new and existing renal clinics.
- Support digitalisation and innovation initiatives that improve patient care, operational efficiency or commercial performance.