- Job Title: End User Computing Lead
- Location: Dublin (3 days per week onsite)
- Salary: €85,000 – €105,000 + bonus and benefits
The Opportunity
- Our client, a leading international business with c. 2,800 employees worldwide, is seeking an End User Computing Lead to join its Dublin-based Infrastructure Services & Security function.
- You will own the delivery, support and continuous improvement of end-user IT services for a global workforce, leading a small team of two support analysts and taking responsibility for device management, Microsoft 365 services, patching and the overall user experience.
Key Responsibilities
- Lead the EUC team, balancing BAU support with project work within an ITIL-aligned framework
- Own and operate a global Microsoft 365 tenant (~3,000 users) including Teams, Exchange Online, SharePoint, OneDrive and Intune
- Lead endpoint and mobile device lifecycle management via Intune, plus M365 licensing and compliance
- Manage identity integration through Entra ID / Entra Connect
- Act as Level 3 escalation point and lead P1 Major Incident resolution, participating in the on-call rota
- Partner with Cyber Security to strengthen the security and resilience of workplace services
Skills & Experience
- 5+ years’ experience in End User Computing / Digital Workplace in an enterprise environment, including 2+ years in a lead role with M365 tenant accountability
- Experience leading or supervising a small technical team
- Strong expertise in Microsoft 365, Intune, Entra ID, Autopilot, SCCM and AVD/VDI
- Experience with M365 compliance, information governance and retention policies
- Strong PowerShell skills, including Microsoft Graph
- Solid grounding in Active Directory, Group Policy, DNS and DHCP
- Excellent communication and documentation skills
Desirable: Relevant degree (or equivalent experience); MS-102, MD-102, SC-300; ITIL Foundation
Eligibility
- Must live within a commutable distance of Dublin
- Must hold the relevant visa or permission to live and work in Ireland without restrictions
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