Meeting & Events Coordinator
About the Role
We are currently recruiting for a Meeting & Events Coordinator to join a busy and dynamic hospitality team. This role is ideal for a customer-focused, organised professional with experience in events, hospitality, sales administration, or conference and banqueting coordination.
Reporting to the Sales & Marketing Manager, the successful candidate will play a key role in the planning, coordination, and delivery of meetings, conferences, corporate events, and special functions. The position requires strong attention to detail, excellent communication skills, and the ability to manage multiple projects while delivering exceptional customer service.
Key Responsibilities
Event & Administration Coordination
- Manage and respond to meeting and event enquiries in a professional and timely manner.
- Prepare quotations, contracts, function sheets, menus, and customer correspondence.
- Coordinate all event details with internal departments to ensure smooth event delivery.
- Maintain accurate booking records and event documentation.
- Distribute event information and function sheets to operational teams.
- Process client requests and provide accurate event information.
- Gather and report customer feedback to support continuous service improvement.
- Assist with event billing processes and liaise with relevant departments to ensure accuracy.
- Ensure all bookings and event details are entered and maintained accurately within the property management system.
Client Relationship Management
- Act as the primary point of contact for meeting and event clients.
- Conduct site inspections and show-arounds for prospective clients.
- Build strong relationships with repeat customers and key corporate accounts.
- Ensure all clients receive a professional, personalised service throughout the booking journey.
- Meet and greet clients on the day of their event where required.
- Handle customer queries and complaints efficiently and professionally.
Sales & Business Development
- Support the achievement of departmental sales targets and revenue objectives.
- Identify opportunities to generate repeat business and secure new accounts.
- Assist with sales activities and promotional campaigns.
- Support competitor analysis and market research activities.
- Maintain event marketing materials and collateral.
Teamwork & Operational Support
- Work closely with operations, reservations, reception, and finance teams to ensure seamless event execution.
- Provide cover for colleagues during periods of annual leave or absence.
- Participate in departmental meetings and contribute to the achievement of business objectives.
- Support a positive team culture and collaborative working environment.
Skills & Experience Required
- Previous experience in hospitality, events coordination, conference and banqueting, hotel sales, or a similar customer-facing role.
- Strong administrative and organisational skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities and work effectively under pressure.
- High level of attention to detail and accuracy.
- Proficient in Microsoft Office applications.
- Experience with hotel booking or property management systems would be advantageous.
- Strong relationship-building and customer service skills.
- Professional, proactive, and positive approach to work.
Personal Attributes
- Customer-focused with a passion for delivering exceptional service.
- Highly organised and detail-oriented.
- Strong interpersonal and communication skills.
- Positive, enthusiastic, and self-motivated.
- Professional in appearance and conduct.
- Ability to work both independently and as part of a team.
- Flexible approach to workload and business requirements.
What's on Offer
- Opportunity to join a well-established hospitality environment.
- Career development and training opportunities.
- Supportive and collaborative team culture.
- Exposure to a wide variety of corporate and social events.
- Competitive salary and benefits package.