Flexsource NI are recruiting a work controller in the North Belfast area. This is a full time position, offering 37.5 hours per week, Monday – Friday, on a temporary basis, paying £16.50 per hour.
This is an excellent opportunity for an organised and analytical individual with experience in customer-focused or operational environments. The successful candidate will play a key role in coordinating work activities, supporting operational teams, and ensuring high levels of customer service through effective scheduling, monitoring, and resource management
Responsibilities:
Coordinate, schedule and optimise both planned and reactive work activities across operational teams.
Monitor workloads and resource availability to ensure customer requirements are prioritised and service disruption is minimised.
Analyse operational and system data to identify issues, incidents and service interruptions, enabling swift resolution.
Track ongoing work activities through to completion, maintaining accurate records and system updates.
Liaise with operational managers, contractors and stakeholders to support effective service delivery.
Review performance data and operational metrics, identifying opportunities to improve efficiency and productivity.
Chair and contribute to performance review meetings, monitoring progress against service objectives.
Produce and distribute management reports, presenting data and recommendations in a clear and concise manner.
Support continuous improvement initiatives, including process reviews, automation opportunities and service enhancements.
Ensure compliance with all relevant health, safety and operational procedures while maintaining excellent customer service standards.
Essential Criteria
5+ GCSE’s including Maths and English, and at least 1 year’s experience in a customer-focussed or operational environment involving data analysis and system interpretation.
Experience communicating effectively with a range of internal and external stakeholders.
Proven ability to work to challenging targets and deadlines within a customer service or regulated environment.
Ability to work independently while contributing positively to team objectives.
Strong IT skills, including Microsoft Excel, Word and Outlook.
Access to transport to facilitate attendance during early starts, emergency situations and on-call requirements
Desirable Criteria
Experience working within a utilities, infrastructure or operational services environment.
Knowledge of operational networks, asset management or work control systems