Service Delivery Lead (Nurse Phlebotomy)

CPL UK are recruiting experienced nurses or healthcare professionals to join our private clients' Scottish mobile health project as Service Delivery Leads (SDLs). This role is central to ensuring high quality, participant centred services delivered by skilled and well supported teams.\n\nThe post holder will provide strong clinical leadership, ensure effective participant flow, and support the delivery of quality improvements informed by service feedback, audits, and incident investigations. The SDL will also play a key role in implementing clinical modernisations and pathway adjustments to enhance the participant experience.\n\nThe SDL is a critical operational role within each mobile clinic, mirroring the service delivery models used across our clients NHS contracts. The role provides clinical and operational supervision, acting as the first point of escalation for all on site operational queries.\nThe SDL will also provide additional capacity and support during busy periods, staff breaks, or staffing gaps, and will act as the lead responder in the event of an emergency or vasovagal episode.\n\n\n\n\nStrong Clinical Leadership\n\tDemonstrate critical thinking, strong leadership, and the ability to challenge approaches constructively to improve operational policy and working practices.\n\tSupport HCAs/Phlebotomists during participant measurements such as height, weight, blood pressure, and blood collection.\n\tCompetently take over venepuncture when a colleague has made two unsuccessful attempts, ensuring participant reassurance and consent.\n\tLead and coordinate mobile clinic staffing rotas, escalating gaps or challenges to the Service Manager.\n\tEngage confidently with participants and local teams, demonstrating experience in leading teams and services.\n\tAct as a proactive, solutions focused leader within a dynamic service delivery model.\n\tCommunicate effectively with staff at all levels, participants, and site visitors.\n\nProfessional Leadership\n\tProvide visible, supportive leadership to frontline teams.\n\tOffer guidance, advice, and operational support as required.\n\tLead by example with strong attention to detail.\n\tRespond to requests from the Service Manager and escalate issues appropriately.\n\nDesigning of Services\n\tProvide service feedback to the Service Manager Manager/Contract Director.\n\tAdvise on pathway challenges, participant flow, staffing, and skill mix.\n\nEvaluation and Implementation of Services\n\tConduct site assessments and advise on safety, clinical effectiveness, policies, procedures, and participant experience.\n\tEscalate risks to the Service Manager.\n\tReport incidents, near misses, and complaints via Inphase \n\nQuality & Safety\n\tContribute to investigations, audits, and service reviews.\n\tSupport the implementation of learning outcomes and quality improvements.\n\tReport accidents via Inphase to support risk management and maintain high quality care.\n\nEducation & Training\n\tSupport governance, quality improvement, and staff training activities in collaboration with the Service Manager.\n\t\nEssential Experience & Credentials\n\tNMC/HCPC registration.\n\tEvidence of substantial CPD in clinically relevant subjects.\n\tExperience working in an outpatient or similar clinical environment.\n\tMinimum of 12 months’ phlebotomy experience, with demonstrated Subject Matter Expertise (SME) in venepuncture.\n\tBasic Life Support training (ILS/ALS desirable).\n\tAbility to manage, motivate, support, and develop teams.\n\tStrong focus on positive participant and user experience.\n\tAbility to work cohesively across clinical teams.\n\tCompetent across a range of clinical and leadership skills.\n\tStrong understanding of quality standards, KPIs, risk assessment, incident reporting, and infection prevention and control.\n\tHighly motivated and comfortable working in a challenging but rewarding environment.\n\nDesirable Experience\n\tLeadership or Team Lead experience within the NHS or similar healthcare setting.\n\tFlexibility to travel between mobile clinic locations across the UK.\n\tFirst Aid training.\n\tTrack record of effective performance management.\n\tExcellent communication and influencing skills.\n\n\nThe postholder must work strictly within all Standard Operating Procedures (SOPs), clinical protocols, and governance frameworks to ensure safe, consistent, and compliant service delivery. At the same time, they are expected to uphold exceptional customer service standards, creating a welcoming, supportive, and professional environment for every participant. This includes communicating clearly, managing expectations, resolving concerns promptly, and ensuring that each individual feels respected, informed, and cared for throughout their visit.\n\nIf interested please contact [email protected]