Our client is an Irish owned tour operator based in Dublin 2, specialising in tailor-made trips from Ireland, the U.K and the U.S to religious shrines across the world. Being part of this ever-expanding niche of the travel industry, they are looking to hire a customer service agent to join their team in Dublin 2.
Essential requirements:
Exceptional attention to detail and accuracy.
The ability to work comfortably in a dynamic environment where our services, systems and suppliers are constantly evolving.
An individual who enjoys following and supporting team procedures and who is comfortable working within a team and independently when needed.
This role is a front of house and administration position. Roles and responsibilities will include but not be limited to;
- Providing day-to-day office operations support including managing reception
- Management of the booking processes, preparation, processing, and overall administration of applications ensuring accurate entry of data uploaded to internal systems.
- Ensuring client files are complete and in compliance with policies and procedures before filing
- Answering telephones and ensuring enquiries are put through to the correct department/individual.
- Dealing with all administration queries arising on a day-to-day basis regarding customer business and keep the manager updated on all relevant matters arising and potential sales opportunities
- Provide full administration support in all aspects of new business and for existing clients
- Other duties and responsibilities as they arise that may be required to grow the business.
- General Office Administration
- Travel as required
- Attendance at Conferences, meetings, business lunches etc. as required
- To promote the company in a positive manner both internal and external
The Candidate will have the following attributes:
- Excellent record in customer service
- Work well under pressure
- Have strong organisational and planning skills
- Efficient and good attention to detail
- Excellent English skills, both verbal and written
What's offered:
The chance to join an expanding, vibrant, successful company that know the value of having the right people on board.
The opportunity to attend trips abroad throughout the year to help you gain more experience in specific product selling.
Ongoing Sales Training to be held on site in our Head Office with our dedicated trainers.
Feel free to apply to this ad or call Claudia for more info on 01 482 5323