Training Coordinator
Reporting to: Associate Director – Training Compliance
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Job Description:
The Training Coordinator is responsible for the coordination and implementation of learning
solutions across the site, including administration of site curricula. The Training Coordinator
partners with the business to ensure curricula adequately reflect job responsibilities and
compliance-based activities. The Training Coordinator is responsible for training projects
identified as fulfilling the learning capability and competency gaps in the assigned business
area/function. Additionally, the Training Coordinator is responsible for activities required to
maintain the overall state of compliance of the Training Compliance program.
The Training Coordinator monitors process, progress, results, and designs feedback loops into
their work against measured goals. The Training Coordinator should anticipate and adjust for
problems and roadblocks, interface with learning service suppliers, and integrate new business
processes where necessary for success. The Training Coordinator provides support to ensure
personnel are qualified and capable, which includes personnel fulfilling compliance requirements
and continually increasing their contribution to the business.
This position supports the manufacturing site.
Duties/Responsibilities:
Training Coordinator Portfolio Management
Identify, analyse, and determine solutions regarding learning gaps.
Define requirements for personnel qualification in assigned business area/function;
ensure implementation and ongoing maintenance.
Create, revise, and implement training and related documents, ensuring all documents are
well written and executable.
Evaluate effectiveness of existing and planned learning interventions.
Evaluate human errors in business units and determine appropriate human error reduction
interventions.
Collaborate/participate in Network/Functional initiatives.
Partner with the business in the creation and management of training materials.
Create initial project charters with defined scope documents and statements of work.
Participate on project teams; lead assigned projects.
Monitor and communicate deliverable status to key business partners.
Anticipate and resolve project/program issues, escalating as appropriate.
Client Management
Actively participate in area/function project and process teams.
Analyze/understand the assigned business area/function, including business goals, job
titles and descriptions, key duties, and responsibilities.
Monitor client satisfaction of learning program implementation. Share results with
management and make recommendations.
Surface improvement opportunities within Training Compliance.
Consult across the assigned business area/function to ensure training plans align with
business plan, strategic direction, and compliance and ethics.
Effectively communicate updates for projects and assignments.
Curriculum Architecture and Assignment
Identify target audience for specific learning intervention.
Create and maintain duty-aligned curricula with business partners and support curricula
owners in the business.
Ensure accuracy and appropriateness of target audience definitions for courses owned by
assigned business area/function in the Learning Management System (LMS).
Troubleshoot curriculum architecture and assignment and resolve issues.
Implement centrally-developed process improvements in local area.
Essential Competencies:
Ensure internal instructor/facilitator qualification process is executed.
Basic Requirements:
Experience in technical writing
Demonstrated program/project management skills
Experience with learning & development and SOP business processes
Demonstrated ability to establish strong business relationships
Demonstrated ability in communication, conflict resolution, judgment and managing
complex issues
Working knowledge of business area/function
Ability and willingness to challenge business partners regarding ways to use learning
interventions to most effectively meet business requirements.
Candidate Experience:
Ability to work independently and in a team environment
Responsible for maintaining a safe work environment, working safely and accountable
for supporting all HSE Corporate and Site Goals
Additional Preferences:
Experience working in a GMP-regulated environment
Experience in business area/function as well as knowledge of companion tools used to
execute broader business processes (such as CAPA tools/TrackWise, document
repositories/Veeva QualityDocs)
Experience in supplier oversight
Ability to effectively partner outside functional area
Ability to navigate complex organizations
Strong organizational skills
Demonstrated ability to coach others
M.S. degree in Instructional Systems Technology, Performance Technology, Adult
Learning, or related experience/education
Education Requirements:
Bachelor’s Degree or 2+ years of experience in a Learning & Development role
Other Information:
Travel may be required.
8 hour days – Monday – Friday. Work outside of standard hours may be required. WFH
may be accommodated up to 2 days week with prior approval.
Applicant will work in various areas within a manufacturing site. Allergens are likely in
the manufacturing environment. Mobility requirements and exposure to allergens should
be considered when applying for this position.
Benefits and Perks:
- Hybrid-working model
- Extensive Training & Development.
- Internal career progression opportunities.
- Employee assistance programme (EAP).
- Hive medical cash plan.
- PRSA Scheme.
- Employee engagement initiatives
- Bike to work scheme.
What would you bring?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out to [email protected] your journey to becoming a valued part of Covalen starts here.
Apply Now or Reach Out for More Information.
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