Mobile Library Manager/Driver - Libraries NI
Cpl Recruitment is actively seeking applications for a Mobile Library Manager in partnership with Libraries NI. This is an exciting opportunity to deliver essential library services directly to local communities, promoting reading, learning and community engagement while managing daily operations of a mobile library service. Positions are offered on a temporary basis with the possibility of extension.
Pay Rate - £15.48 per hour
Location - Enniskillen
Hours – 21.25hpw Thursday - Saturday
Must have a C1 License*
Job Purpose:
To deliver high-quality mobile library services to local communities, schools and other outreach locations. The successful candidate will provide excellent customer service, promote library resources and reading initiatives, maintain the mobile library vehicle, and ensure services are delivered efficiently to meet community needs.
MAIN DUTIES AND RESPONSIBILITIES
Under the direction of the appropriate Line Manager:
- Deliver a high-quality, customer-focused library service to a diverse range of customers, including children, families, older people and community groups.
- Assist customers with accessing library resources, digital services, information enquiries and the Virtual Library Service.
- Promote library services, literacy initiatives, reading programmes and community engagement activities using a variety of methods, including ICT and social media platforms.
- Ensure the mobile library operates to schedule and delivers services effectively throughout the designated route network.
- Carry out circulation activities including issuing, renewing and returning library resources, while maintaining accurate records and statistics.
- Maintain library stock, ensuring resources are presented, organised and selected in line with customer and community needs.
- Respond professionally to customer feedback, enquiries and complaints, providing an excellent level of customer care.
- Drive and operate the mobile library vehicle safely and in accordance with all legislative, operational and organisational requirements.
- Carry out daily vehicle inspections, maintain vehicle records and ensure the vehicle remains clean, safe and roadworthy at all times.
- Arrange servicing, repairs and maintenance as required, reporting any issues to the appropriate manager.
- Maintain a safe, welcoming and accessible environment for customers and colleagues, ensuring compliance with Health & Safety procedures.
- Support and supervise Library Assistants where required and contribute to the effective delivery of team objectives.
Essential Criteria
- A minimum of two GCE A Levels (or equivalent qualification) plus two years' customer-facing experience within the last seven years OR a minimum of three years' customer-facing experience within the last nine years.
- A current full driving licence permitting the holder to drive vehicles up to 7.5 tonnes (Category C1).
- At least one year's experience contributing to the delivery of customer services to a diverse range of people, including children and older people, in a face-to-face environment.
- Experience using ICT systems and applications in an information or learning environment.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.