About the Role
We are seeking a proactive Credit Control Specialist to manage credit risk, collections, and query resolution across a high-value customer portfolio. In this role, you will play a key part in optimizing working capital while driving process improvements and automation to help the team consistently achieve monthly collection targets.
Key Responsibilities
- Lead cross-functional workflows with Sales and Operations to resolve root causes of customer queries, enforcing SLAs to prevent escalations and reduce aged exposure.
- Evaluate account holds and autonomously authorize order releases within designated authority limits, balancing commercial deadlines with financial risk.
- Perform structured financial risk assessments and credit limit reviews for new and existing accounts using third-party data and financial reports.
- Track account balances, ensure adherence to agreed payment terms, and maintain close stakeholder engagement.
- Investigate and allocate unapplied cash promptly to keep sub-ledgers accurate and reflective of real-time credit exposure.
Requirements
- 12+ months of hands-on experience in Credit Control, Accounts Receivable (AR), or Collections.
- Third-level qualification (Certificate, Diploma, or equivalent experience).
- Fluent English with strong written and verbal communication skills.