On behalf of our client, I am currently recruiting for a part-time Technical Support Administrator. This is a 6 month contract role to commence asap.
This is part-time opportunity with 20 hours per week, 9am-1pm, Mon-Fri. it is hybrid with 2 days a week in the Dublin office.
About the Role
We are seeking a highly organized and customer-focused Technical Support Administrator to join our team on a 6-month contract. This part-time role plays a key part in supporting our Technical Service operations, ensuring excellent customer service and efficient administration of field service activities.
Key Responsibilities
- Create and issue quotations through our internal system (ServiceMax) for follow-up work arising from engineer visits, and forward quotations to the relevant stakeholders.
- Obtain customer purchase order commitments and accurately input information into the system to support processing and follow-up of repair estimates.
- Create, process, and close field service cases relating to infusion and Avitum device maintenance contracts and warranties.
- Ensure all required documentation is uploaded and complete, escalating any gaps or issues to management as appropriate.
- Generate and distribute service reports to customers, supporting a best-in-class customer experience.
- Maintain accurate records and ensure timely completion of administrative activities associated with field service operations.
Skills & Experience
- Previous experience in an administrative, customer service, or technical support role.
- Strong attention to detail and excellent organizational skills.
- Ability to manage multiple tasks and follow processes accurately.
- Effective communication and customer service skills.
- Experience with SAP is desirable.
- Experience using service management systems such as ServiceMax would be an advantage.
This is an excellent opportunity for someone looking for a flexible part-time role within a collaborative and customer-focused environment
For a full Job Spec and to apply for this role please call Linda on 01 2784703 or e-mail [email protected].
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