About the Role
Our client, a well-established and member-focused organisation, is seeking an Office Administrator to join their customer-facing team. This is an excellent opportunity for a service-driven individual who enjoys helping people and delivering a high standard of customer support.
The successful candidate will play a key role in supporting members with their day-to-day financial service needs, ensuring all enquiries are handled professionally, accurately, and efficiently. This position offers excellent career development opportunities within a supportive and collaborative environment.
Key Responsibilities
- Deliver outstanding customer service across a range of member services and account-related activities.
- Respond to customer enquiries by phone, email, and in person in a professional and friendly manner.
- Process customer requests and maintain accurate account records and information.
- Provide clear guidance on products, services, and available solutions.
- Support front-of-house and reception-based customer interactions when required.
- Ensure all activities are completed in line with AML regulations, compliance requirements, and internal procedures.
- Maintain a high level of accuracy and confidentiality when handling customer information.
- Contribute positively to team objectives and service standards.
Candidate Profile
The ideal candidate will possess:
- A customer-focused approach with a professional and friendly manner.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build positive relationships.
- Previous experience (2-3 years) in a customer service, administration, retail banking, financial services, or similar frontline environment.
- Strong organisational skills with the ability to prioritise tasks and meet deadlines.
- Good analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- A positive attitude and willingness to work collaboratively as part of a team.
Qualifications
- Leaving Certificate or equivalent qualification.
- Relevant financial services, business, or customer service qualifications are advantageous.
What's on Offer
- Competitive salary package.
- Employer pension contribution scheme.
- 24 days annual leave.
- Employee Assistance Programme (EAP).
- Modern and professional working environment.
- Comprehensive training and ongoing development opportunities.
- Supportive team culture with strong career progression prospects.
- Full-time permanent position.
- Monday to Friday, 35-hour working week (9:00am to 5:00pm).
Additional Requirements
- Applicants must have full eligibility to work in Ireland.