Flexsource NI are recruiting on behalf of BSO for a Band 6 Family Practitioner Services (FPS) Operations Manager.
This is a full time role, working 37.5 hours per week, on a temporary basis until December 2026
Responsibilities:
Support the day-to-day management of FPS business and payment operations.
Lead and develop teams to achieve service and performance targets.
Drive continuous improvement initiatives and service enhancements.
Monitor data quality, financial controls, and operational performance.
Manage stakeholder relationships across Health & Social Care organisations.
Lead projects, business change initiatives, and system developments.
Produce management reports and performance information.
Deputise for senior management when required
Criteria:
Applicants must meet one of the following:
- Degree or professional qualification in Business, Finance or IT plus 2 years' relevant experience, including 1 year at management level; OR
- 5 years' relevant experience in Payments, Finance or IT, including 1 year at management level.
You must also demonstrate:
- Experience leading and managing teams in a target-driven environment.
- Strong planning, organisational and workload management skills.
- Experience delivering business improvement initiatives.
- Excellent communication, negotiation and stakeholder management skills.
- Experience working with internal and external customers to achieve successful outcomes.
- Evidence of delivering measurable service or operational improvements.
Desirable:
Knowledge of Health & Social Care contractor services relating to GPs, Dentists, Pharmacists, or Optometrists.