Our client, a well-known charitable organisation, is seeking a Donor Care Assistant to join their team on a temporary basis over the busy Christmas period. This is an excellent opportunity for a strong administrator with customer service experience to support donor engagement activities while making a positive impact.
Working Hours: Monday - Thursday 9-5 Friday 9-4
Hourly rate: €17p/h
Key Responsibilities:
- Acting as the first point of contact for donors and supporters via phone, email and post.
- Processing donations, direct debits, recurring gifts and supporter enquiries.
- Maintaining accurate donor records on the CRM system (Microsoft Dynamics).
- Assisting with donor acknowledgements, thank you letters and email communications.
- Performing data cleansing, record updates and general administrative duties.
- Supporting financial administration, reporting and reconciliation processes.
- Managing inbox queries and ensuring excellent donor care at all times.
The Ideal Candidate:
- Previous administration and customer service experience.
- Strong MS Office skills, particularly Excel and Mail Merge.
- Experience using CRM/database systems.
- Excellent communication skills with a professional and friendly phone manner.
- Highly organised with strong attention to detail.
- Ability to work efficiently in a fast-paced environment and learn new processes quickly.
- Experience with Microsoft Dynamics, GDPR or financial administration would be advantageous.
This is a fantastic opportunity for someone looking for a meaningful temporary role during the Christmas season while gaining valuable experience within the charity sector.