Global Change & Adoption Manager — AI Recruitment Technology Rollout
Assignment: Six months, full-time contract
Function: Recruitment Solutions (RS)
About this role
Help shape how our global Recruitment Solutions teams adopt AI-enabled recruitment. You will lead change and adoption for the global rollout of HiredScore, an AI-powered recruitment platform supporting candidate screening and talent rediscovery—turning a major technology investment into meaningful improvements in how teams work.
Working closely with the Overall Project Lead, Business Lead and cross-functional project team, you will own and deliver the change, communications and engagement approach, from preparation through go-live and post-launch adoption. This hands-on role connects global direction with local needs, building confidence and helping teams use HiredScore effectively and responsibly.
Key responsibilities
- Own and deliver the global change, communications and adoption plan, building on pilot foundations and aligning activities with project milestones and broader RS initiatives.
- Validate and extend or enhance existing change impact and readiness assessments across roles, regions and countries; address gaps, adoption barriers and risks.
- Engage stakeholders and end-users to secure support and coordinate implementation of the change approach.
- Mobilize and manage the RS change champion network, equipping champions to support readiness, global standardization, local engagement and sustained adoption.
- Adapt existing communications and training resources for the global rollout, creating additional content where needed and ensuring consistent, audience-appropriate messaging.
- Support the Overall Project Lead and Business Lead in progressing the established ER, NEF and Works Council engagement and consultation plans, including preparation of materials, Q&A and follow-up coordination with Legal and ER stakeholders.
- Coordinate training delivery working with capability and knowledge management teams and business experts to ensure relevance to RS processes and address local needs.
- Plan and facilitate awareness, go-live and post-launch regional/country engagement sessions; lead change and communications activities during hypercare.
- Use adoption measures and user feedback to drive targeted reinforcement with leaders and champions, capture lessons and ensure a structured handover.
Required experience and skills
- Proven experience leading change for global or multi-country technology implementations, from planning through post-go-live adoption.
- Strong hands-on communications, training coordination and facilitation skills.
- Ability to influence senior stakeholders and collaborate across functions, cultures and time zones.
- Experience managing change champion networks and using readiness assessments, adoption measures and feedback to guide action.
- Strong independent delivery and organizational skills, with excellent written and spoken English.
Preferred / good to have
- Experience in recruitment, HR transformation or HR technology, particularly HiredScore or Workday Recruiting.
- Experience supporting employee representative or Works Council consultation processes, and familiarity with responsible AI and data privacy considerations.
- Recognized change management certification or equivalent practical experience.