Location: Swords, Co Dublin
Job Type: Full-Time, Temporary contract 3 - 6 month likelihood of extension
About the Role
We are seeking an organised and proactive Soft Services Coordinator to join a busy facilities management team supporting a national client portfolio across approximately 180 locations throughout the Republic of Ireland.
This is a fast-paced coordination role where you will act as the key link between clients, suppliers, contractors, helpdesk teams, and internal operations. You will oversee service requests from quotation stage through to completion, ensuring excellent customer service, cost control, and operational efficiency.
The successful candidate will be highly organised, customer-focused, and comfortable managing multiple priorities while maintaining strong attention to detail.
Key Responsibilities
- Coordinate the delivery of soft services across approximately 180 client sites nationwide.
- Act as the primary point of contact for clients, suppliers, contractors, helpdesk teams, and internal stakeholders.
- Review supplier quotations and submit recommendations for client approval.
- Track and manage work orders from quotation stage through to completion and invoicing.
- Raise and manage purchase orders for reactive and planned works.
- Monitor supplier performance, service delivery standards, and compliance requirements.
- Manage service escalations and resolve operational issues in a timely manner.
- Maintain accurate financial records, monitor contract expenditure, and support budget controls.
- Prepare regular reports, service updates, and performance summaries for clients and management teams.
- Coordinate contractor access requests through client visitor management systems.
- Maintain supplier personnel records and manage onboarding and removal of access permissions.
- Support continuous improvement initiatives and identify opportunities to enhance service delivery.