· Dublin – Hybrid
· Long Term Contract
· Negotiable Day Rate
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Minimum 18 months commercial development / technical / application support experience.
Investigating and providing solutions to application incidents raised in Service Desk for various in-scope applications Supporting issue resolution through investigation, documenting analysis and working with various development and support teams Liaising with and supporting Business Helpdesks / Business Users Responding to Requests from users / business areas for statistics, functional support Implementation of workarounds and data clean-ups using SQL or appropriate scripting language Raising SIRs / Problems where appropriate
Qualification and Background
• Role Location – Dublin (Hybrid - 2 days/week at client site)
• BSc in Computer Science, Software Engineering, IT qualification and/or relevant industry experience
• Good understanding of SDLC and 18-24 months experience in Application Support roles in Agile Development environment.
• Experience in analysis of application production issues, root cause analysis and implementing solutions / fixes to resolve issues.
• Good understanding of tools and technologies used in Java Development environment.
• Proficient with Java, Spring (Spring Web MVC, Spring REST) and front-end technologies like HTML, CSS, JavaScript.
• Proficient with SQL, XML and JSON • Proficient with Unix and SQL to create scripts for fixing live data issues.
• Experience with Relational Databases
• Experience with GIT and JIRA
• Experience working in standards driven environments.
• Strong creative problem solving and analytical skills.
• Team player
• Strong oral and written communications skills
• Strong client service skills Desirable
• Experience of Cobol
• Experience of Hibernate
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