Customer Service Executive – Fluent French + Spanish or French + Portuguese

Location: Dublin (Hybrid – Park West) | Working hours: Monday to Friday, 14:30–23:00

The Role

We are currently hiring a Customer Service Executive fluent in French and either Spanish or Portuguese, with strong English skills, to join a global technology-led organisation based in Dublin.

This is a hybrid role, requiring three days per week onsite at a Park West office location. The working pattern is Monday to Friday, 14:30–23:00, working five consecutive days.

In this role, you will support customers with a wide range of queries, from everyday requests such as password resets to more complex operational issues. You will be a key point of contact, delivering a high-quality, human customer experience via phone and email.

This is not a traditional call centre environment. There is no IVR and no volume-driven culture. The focus is on ownership, problem-solving, and delivering a positive customer experience rather than simply closing cases.

You will join a highly diverse, international team with an inclusive culture that values collaboration, quality, and long-term development.

Key Responsibilities

Acting as the first point of contact for customers and ensuring a consistently positive experience
Owning and resolving customer issues end-to-end, with clear documentation
Identifying trends and contributing ideas to improve processes and customer outcomes
Collaborating with internal teams to resolve queries efficiently

What We’re Looking For

Full fluency in French and either Spanish or French + Portuguese(both must have C2 Level), plus strong English (C1)
A strong customer-first mindset and sense of urgency
The ability to build relationships across cultures and teams
A reliable, positive, and proactive attitude, with interest in long-term career growth
Confidence using technology systems to manage customer records and workflows

What’s On Offer

25 days annual leave, increasing with years of service
Private health care & dental cover for employees and dependants
Pension scheme (after probation)
Employee recognition programmes
Income protection and life assurance
Tuition reimbursement and access to internal learning platforms
Discounted travel options / free onsite parking (subject to availability)
Additional perks including free grab-and-go breakfast and lunch, tea/coffee, fruit, catered events, and wellness activities throughout the year

If you are interested or would like a chat, please reach out to [email protected]