Community Operations Analyst
Are you fluent in Portuguese? Join our team as a Community Operations Analyst and help shape a safer and more inclusive online community.
You will play a critical role in ensuring the quality and safety of online content. You’ll investigate reported issues, enforce community standards, and provide insights to improve user experiences.
Key Responsibilities
- Investigate and resolve reported issues, including account support requests and potentially abusive content.
- Enforce the client’s Terms of Use by monitoring and addressing reports of abuse.
- Stay up-to-date on the client’s products and community standards.
- Leverage market-specific knowledge to propose scalable solutions for community support.
- Analyse data to identify trends and improve user experiences.
- Escalate issues outside company policy to global teams when necessary.
- Identify inefficiencies in workflows and recommend improvements.
Skills & Competencies
- Strong resilience to work in a fast-paced environment.
- Excellent interpersonal, verbal, and written communication skills, with a high degree of empathy.
- Adaptability and a positive approach to challenges.
- Decision-making, problem-solving, and teamwork abilities.
- Effective time management and prioritization skills.
- Consistent performance in meeting Key Performance Indicators (KPIs).
Language Requirements
- Fluency in Portuguese (oral and written), with a deep understanding of regional culture.
- Advanced English proficiency (minimum B2 level).
Contract Details
Type: Full-time, permanent
Location: Dublin 18, Sandyford (on-site only; remote work is not available)
Working Hours: Choose between:
- Day Shift: 9:00 AM – 5:30 PM
- Evening Shift: 6:00 PM – 2:00 AM
Monday to Friday (occasional weekends/bank holidays)
Compensation & Benefits
- Base salary: €31,063/year
- Evening shift uplift: +25% for late hours
- €12/day travel allowance (before tax) for evening shifts
- Quarterly performance-based bonus (10%)
- Private healthcare and pension contributions
- 25 days of annual leave
- Extensive training programs and access to wellness initiatives
- Tax Saver and Bike-to-Work schemes
Why Join Us?
- Work in a multicultural and diverse team environment.
- Opportunities for career progression into roles like Quality Auditor, Trainer, or Team Lead.
- Fixed working schedules with no rotations.
- Comprehensive training provided—no prior experience required.
Important Notes
This role involves exposure to sensitive content. Candidates must be comfortable handling such material. Eligibility to work full-time in Ireland is required (EU passport or valid work authorization such as Stamp 4/1G with at least 12 months validity).
If you’re ready to make a meaningful impact while growing your career in a dynamic environment, apply now!
