JO-2601-561306
Field Service Operations Manager– Ireland
Location: Co. Kildare
Excellent package includes : Pension, healthcare, 25% bonus incentive, Car Allowance / Comp Car. New Hire Stock Allowance
Our client, a global leader in semiconductor materials engineering and manufacturing equipment, is seeking a senior leader to manage Field Service Operations at a key customer site in Ireland. Reporting to the European Regional Manager, this role oversees 200+ engineers and multiple managers, driving operational excellence, customer satisfaction, and business growth in a high-impact environment
What You’ll Bring
- Extensive experience in Field Service Operations.
- Proven ability to lead large, multi-layered organisations (200+ employees).
- Strong track record in P&L ownership, budgeting, and operational excellence.
- Experience building and sustaining strategic executive-level customer partnerships.
- Demonstrated success driving process improvement and digital transformation.
- Exceptional influencing skills across cross-functional teams and senior stakeholders.
- A clear commitment to fostering a culture of safety, accountability, and inclusion
Role
Lead Site Operations
- Own all operational activities at the Ireland customer site, including people leadership, customer engagement, P&L, and budget management.
Drive Safety & Quality
- Champion a strong culture of safety, quality, and continuous improvement across onboarding, training, and daily operations.
Grow the Business
- Expand market share, support system sales, and implement engagement models to manage the site as one profitable, integrated business unit.
Develop Leadership
- Build an inclusive, high-performing organisation with strong leaders and a robust pipeline of future talent.
Strengthen Customer Partnerships
- Establish transparent, trusted relationships with customer Fab executive leadership.
- Ensure alignment on installs, ramps, and long-term collaboration.
Enable Continuous Improvement
- Drive KPI ownership, leverage analytics tools, and lead digital transformation initiatives aligned with long-term business goals.
Deliver Financial Results
- Achieve revenue growth and margin improvement through strategic planning and disciplined cost optimisation.
Preferred Qualifications
- Bachelor’s or Master’s degree in Engineering, Business, or related field.
- 7+ years of experience in field service operations.
- Experience in semiconductor industry or similar industry is desirable
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