I am looking to speak to customer service professionals looking for a new job opportunity with a multinational medical device company.
Role: Customer Support Specialist- French Speaking
In this role, you will provide an excellent customer service and work closely with medical professionals and sales representatives
handling all customer service-related activities.
Responsibilities and tasks
- Communicate directly with customers either by telephone or electronically
- Handle and resolve customer complaints
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Communicate and coordinate with internal departments
Skills and Competencies
- Fluent German (min B2) and French(min C1) and English (min B2)
- Experience in customer support or order management role
- Good computer skills with experience using Excel, Word, Outlook
- Experience in accounts receivable tasks
- Ideally you have a degree in business or business administration or a professional credit management qualification
- Ideally you have used SAP before
Salary and Benefits
- Annual salary depending on experience - around 40,000 (annual pro rata)
- Permanent Contract
- Annual company Bonus
- Corporate pension plan (fully paid for by the company)
- Continuous training and upskilling opportunities
- Working from home a couple of days a week after the initial training and onboarding period
- Flexi start
- Employee Share/Stock purchase plan
Working Hours: Part-time, 20 hours per week
Location: Friedrichsdorf (Hesse), 20km north of Frankfurt - Hybrid
Sounds interesting? Apply with your resume today!
Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you.
