Fundraising Account Manager– Manage & Grow (Fully Remote, Ireland)

Salary: €36,000 – €42,000
Type: Full-Time, Permanent
Location: Fully Remote (Ireland-based) with occasional travel
Driving Requirement: Must hold a full, clean Irish driver’s licence and have access to own car

Our client, a well-established not-for-profit organisation, is seeking a Customer Success Manager to join their growing team. This is an exciting opportunity to work with a mission-driven organisation that helps charities, schools, and community groups make a real difference through innovative fundraising initiatives.

If you are passionate about helping others succeed, thrive in a people-focused role, and enjoy supporting community-based causes, this could be the perfect role for you.

Key Responsibilities:

As Customer Success Manager, you will play a key role in ensuring the success of fundraising organisations across Ireland. You will manage relationships, analyse performance, and provide hands-on support to help fundraisers reach their goals.

Key responsibilities include:

Fundraising Team Engagement: Partner with fundraising organisations to inspire, empower, and energise their teams.
Data Analysis: Review and analyse weekly fundraising performance to identify trends, opportunities, and areas for improvement.
Growth Support:

Assist fundraisers in launching and promoting their campaigns.
Develop and manage projects to help attract and retain supporters.
Provide tailored guidance, promotional materials, and communication templates.
Update and maintain fundraiser web pages and resources.

Process Management: Handle documentation, trackers, reports, and communications with accuracy and efficiency.
Events & Exhibitions: Attend occasional events, setting up stands, and engaging with current and potential fundraisers to promote the organisation’s platform.

The Ideal Candidate

We’re looking for someone who is proactive, customer-focused, and motivated by helping others achieve success.

You will bring:

Proven experience in fundraising, events, or customer success/account management.
Strong communication skills – written, verbal, and presentation.
Excellent relationship-building and customer engagement abilities.
High proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Strong data management and analysis capabilities.
Exceptional attention to detail and organisational skills.
A positive, flexible, and solution-focused approach.
Ability to work independently and deliver results remotely.
A full, clean Irish driving licence and access to your own vehicle.
A quiet, secure, and dedicated workspace at home.

Get in Touch!

For further information please contact Fiona Ralph on [email protected] or call 01 4825372

#LI-FR3