Are you a German speaker with IT- experience?
Here are our client's core company values; Diversity, inclusion, and belonging. Social impact, Environmental impact, Trust Center.
What we offer:
- Excellent salary package, full training provided, and 8% bonus for performance. The paid training duration is two months, and it will be the first office-based for training
- Hybrid positions - One to twice to office in Cork
- Talent development plan
- I will help you all along the hiring process. For example, Cv updating, interview coaching and giving interview material plus tips, and consulting/updating along the way
Desired profile:
- Minimum 1 year to maximum 5 years of 2nd-line tech support experience
- An essential feature would be a keen learner with a great work attitude
- Native-Bilingual German (#Deutsch) speaker
The role:
- Identifying customer needs and helping customers use specific features within the client platform
- Research and identify solutions to software and hardware issues
- Follow up directly with the customers with recommendations & action plans
- Provide prompt and accurate feedback to customers
- Escalating cases to escalation engineers when the problem is too complex or falls out of specific areas of expertise.
- Solid understanding of one or more of the following protocols, applications, and platforms: NFS, CIFS, SAN, iSCSI, TCP/IP, RAID, DNS, NIS, and AD
Knowledge at least of one of the below:
• Cluster-Mode Storage Solutions and related technologies
• Data ONTAP operating system and High-Availability (HA) technology
• UNIX/Linux configuration, administration, and technical support
• Microsoft Windows environment configuration, system administration, and technical support
• NAS and/or SAN storage and surrounding infrastructure
• MetroCluster
• SAN storage infrastructure (Broadcom, Cisco)
• The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with storage systems and solutions
• Server and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
• Storage Management Software Suite
• Data Protection Software and related backup technology
• Performance issues relating to storage solutions
• Expertise in one or more cloud solutions is a plus:
o AWS Cloud solutions
o Google Cloud solutions
Additional information:
- Eligibility: Europass or Eu passport is a must
- Relocation package for coming to Ireland or relocating to Germany: 3,000€ - 4,000€ and 1-month hotel pay with third-party relocation help
- Locations: Munich, Stuttgart, Frankfurt offices
- Contract: Permanent and Direct
- Annual salary: 61,000€ to 67,000€ (depends on your working experience and interview success)
- Benefits: Free meals, Pension, Healthcare, Paid Holidays, and more benefits will be disclosed on the offer stage!
- Hiring process:
- 2 x 1-hour virtual interview (Tech interview plus hiring manager)
- HR interview
- Offer letter with and flexible start date
Apply today for this outstanding opportunity by sending your CV to [email protected]. Also, if you have any questions regarding the working position, I am more than happy to answer any questions. The company name will be disclosed during our call.
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