CPL kooperiert mit unserem Klienten, der ein globaler und digitaler Dienstleister ist, welcher seit 2019 auf Platz 3 der Forbes‘Best Regarded Companies gewählt wurde. Unser Kunde ist ein weltweit führender Marktführer von digitalen Services und Beratungsleistungen der nächsten Generation, sowie Consulting mit mehr als 290.000 Mitarbeiter*innen weltweit
Role Overview
- To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
Your Profile
- Fluent in German.
- Located in the Greater Dusseldorf area to commute.
- Experience of working as a Service Desk agent showing experience of systems, support, diagnostic and resolution
- SAP knowledge in: (BASIC Module , MM Module )
The Offer
- Competitive salary up to 39k
- Permanent fulltime contract.
- Well-connected central Düsseldorf location.
- A brand new small team to expand with exciting career opportunities.
Sounds interesting? Send your CV to [email protected] and we can discuss this or other positions in Germany.
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