Cpl in partnership with our client Pfizer are seeking an experienced O2C Collections Analyst to join the team for an 11 month fixed term contingent contract in their Ringsend, Dublin site. This is a hybrid working role and is seeking candidates who are fluent speakers in French.
Responsibilities include but are not limited to the following:
- Proactively analyse AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.
- Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.)
- Coordinate customer account resolution with internal parties and execute on agreed collection strategies.
- Timely resolution of inbound billing inquiries (call, emails, letters, etc.,) with respective parties.
- Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required.
- Refund issuance (review, obtain approvals, and confirm).
- Contribute to AR KPI reporting & analysis on performance of AR ledger.
- Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customer to support timely close-out of open disputes.
- Effectively communicate to peers and management with regards to work tasks and deadlines.
- Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary.
- Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines.
- Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, G2N etc.
- Maintain receipt records, files and documentation in an organized manner.
- Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.
- Participate in GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.
- Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.
Education and Experience
- Business English and Local Language (Spanish/French) requirements to support effective engagement with Customers and colleagues/business partners as needed (fluent/native verbal and written language skills required).
- Degree in Finance or Economics or Accounting preferred.
- Experience in Accounts receivable and/or broader Order to Cash function preferred.
- Ability to work in a high-performing team environment.
- Strong interpersonal skills and ability to communicate with diverse groups and individuals.
- Demonstrated ability to work on own initiative.
- Strong verbal and written communication skills.
- Experience of working in cross-functional and multi-cultural team an advantage.
- Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
- Experience with financial shared services preferred.
Technical Skills Requirements
- Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.
- SAP ERP system experience preferred including FSCM Collections and Dispute Mgt.