Incident Prevention Officer
Location: Dublin 24
Reports to: Risk & Compliance Manager
Salary: €40,000 plus doe
Travel: Some travel within the Greater Dublin Area for route and risk assessments on road or in depots
This role is hands-on and well suited to someone with an investigations, insurance claims, transport operations, or incident management background in similar or other industries looking for a change and new challenges. If you have carried out any of the following this could be the one for you;
- incident investigation
- reporting & claims processes
- frontline staff engagement
- operational safety
- driver behaviour & road risks
Purpose of the Role
To support the Risk & Compliance team by helping reduce incidents involving drivers and vehicles, carrying out investigations, and assisting with safety initiatives that improve day-to-day operations.
This role would suit a background in the following
Transport & Logistics ; vehicle incidents, driver behaviour, route risks, and operational safety Freight & logistics companies, Courier/delivery fleets, Taxi/private hire operators, Public transport operations
Or Insurance & Claims / Motor Claims Investigation; Motor/road traffic claims handlers, Loss adjusters, Field-based insurance investigators
Or Health & Safety / Risk Management (Operational Level); Safety Officer, Risk Coordinator, Compliance support roles
Aviation Ground Operations / Rail Operations; incident investigation, and operational risk focus
Key Responsibilities
Incident Management & Investigation
- Attend incident scenes when required and gather information.
- Carry out factual investigations and prepare clear, concise reports.
- Identify driver-related or route-specific issues and highlight areas for improvement.
- Support the reduction of incidents involving incident-prone drivers.
Risk Assessments & Site Visits
- Conduct practical route and roadside risk assessments (e.g., blind spots, traffic layouts, known hotspots).
- Work with internal teams to ensure route risk assessments are completed and updated.
- Act on road risks reported by drivers and colleagues.
Safety Support & Continuous Improvement
- Assist in delivering incident management training for new drivers.
- Support ongoing safety campaigns and operational improvement initiatives.
- Help with safety documentation, reporting trends, and tracking corrective actions.
- Work closely with Operations and Training teams to improve driver safety and prevent repeat incidents.
Stakeholder Engagement
- Build positive working relationships with drivers, supervisors, Operations staff, and external partners.
- Represent the company at Public Transport Forums or meetings when required.
- Support anti-social behaviour (ASB) initiatives including preparation for internal meetings.
General Safety Responsibilities
- Follow all Health & Safety policies and promote safe working practices.
- Maintain a tidy and safe working environment.
- Report hazards or unsafe practices through the correct channels.
- Support the company’s Integrated Management System (IMS) requirements.
Person Profile
Essential Experience & Skills
- Experience in investigations, incident reporting, claims handling, or transport operations, or similar roles.
- Strong written communication — clear, structured reports.
- Confident communicator and comfortable speaking to groups.
- Ability to identify patterns or trends in incident data.
- Experience working with multiple stakeholders and building relationships.
- Good organisational skills and ability to follow processes.
- Excellent Initiative
Desirable
- Experience delivering training or briefings.
- Basic knowledge of H&S practices or legislation.
- Familiarity with route risk assessment or operational site visits.
- Ability to use simple creative tools for posters/campaigns (e.g., Canva).
- Experience in the transport, logistics, emergency services, or insurance sectors.
Ideal Attributes
- Calm and professional when attending incidents.
- Solution-focused — looks for fixes rather than blame.
- Approachable and credible with frontline staff.
- Proactive and keen to improve safety and operations.
- Comfortable working independently at times.
Additional Information
This is a replacement role and sits within a small, supportive Risk & Compliance team therefore there is a go to person to assist with training / guidance. While the role involves some safety initiatives and campaigns, it is primarily practical and operational — focusing on incidents, driver behaviour, and route-based risks.
Send CV and application outlining your relevant experience to; [email protected]
