Incident Prevention Officer

Location: Dublin 24

Reports to: Risk & Compliance Manager

Salary: €40,000 plus doe

Travel: Some travel within the Greater Dublin Area for route and risk assessments on road or in depots

This role is hands-on and well suited to someone with an investigations, insurance claims, transport operations, or incident management background in similar or other industries looking for a change and new challenges. If you have carried out any of the following this could be the one for you;

• incident investigation
• reporting & claims processes
• frontline staff engagement
• operational safety
• driver behaviour & road risks

Purpose of the Role

To support the Risk & Compliance team by helping reduce incidents involving drivers and vehicles, carrying out investigations, and assisting with safety initiatives that improve day-to-day operations.

This role would suit a background in the following

Transport & Logistics ; vehicle incidents, driver behaviour, route risks, and operational safety Freight & logistics companies, Courier/delivery fleets, Taxi/private hire operators, Public transport operations

 Or Insurance & Claims / Motor Claims Investigation; Motor/road traffic claims handlers, Loss adjusters, Field-based insurance investigators

Or Health & Safety / Risk Management (Operational Level); Safety Officer, Risk Coordinator, Compliance support roles

Aviation Ground Operations / Rail Operations; incident investigation, and operational risk focus

Key Responsibilities

Incident Management & Investigation

• Attend incident scenes when required and gather information.
• Carry out factual investigations and prepare clear, concise reports.
• Identify driver-related or route-specific issues and highlight areas for improvement.
• Support the reduction of incidents involving incident-prone drivers.

Risk Assessments & Site Visits

• Conduct practical route and roadside risk assessments (e.g., blind spots, traffic layouts, known hotspots).
• Work with internal teams to ensure route risk assessments are completed and updated.
• Act on road risks reported by drivers and colleagues.

Safety Support & Continuous Improvement

• Assist in delivering incident management training for new drivers.
• Support ongoing safety campaigns and operational improvement initiatives.
• Help with safety documentation, reporting trends, and tracking corrective actions.
• Work closely with Operations and Training teams to improve driver safety and prevent repeat incidents.

Stakeholder Engagement

• Build positive working relationships with drivers, supervisors, Operations staff, and external partners.
• Represent the company at Public Transport Forums or meetings when required.
• Support anti-social behaviour (ASB) initiatives including preparation for internal meetings.

General Safety Responsibilities

• Follow all Health & Safety policies and promote safe working practices.
• Maintain a tidy and safe working environment.
• Report hazards or unsafe practices through the correct channels.
• Support the company’s Integrated Management System (IMS) requirements.

Person Profile

Essential Experience & Skills

• Experience in investigations, incident reporting, claims handling, or transport operations, or similar roles.
• Strong written communication — clear, structured reports.
• Confident communicator and comfortable speaking to groups.
• Ability to identify patterns or trends in incident data.
• Experience working with multiple stakeholders and building relationships.
• Good organisational skills and ability to follow processes.
• Excellent Initiative

Desirable

• Experience delivering training or briefings.
• Basic knowledge of H&S practices or legislation.
• Familiarity with route risk assessment or operational site visits.
• Ability to use simple creative tools for posters/campaigns (e.g., Canva).
• Experience in the transport, logistics, emergency services, or insurance sectors.

Ideal Attributes

• Calm and professional when attending incidents.
• Solution-focused — looks for fixes rather than blame.
• Approachable and credible with frontline staff.
• Proactive and keen to improve safety and operations.
• Comfortable working independently at times.

Additional Information

This is a replacement role and sits within a small, supportive Risk & Compliance team therefore there is a go to person to assist with training / guidance. While the role involves some safety initiatives and campaigns, it is primarily practical and operational — focusing on incidents, driver behaviour, and route-based risks.

Send CV and application outlining your relevant experience to; [email protected]

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