Duties and responsibilities are, but not limited to the following:
General Responsibility
- Develop, mentor and manage the IT staff, with a focus on (a) delivery of the IT service to support operations, (b) safety at all times and (c) dignity in the workplace.
- Promote and maintain right working attitude with IT staff.
- Responsible for the day-to-day management of the Information Technology (IT) assets.
- Maintenance of all information technology equipment including computer networks, Servers, Storage, client computing devices and telephony.
- Manage vendors and service contracts.
- Manage IT Security of physical assets and digital assets.
- Make mechanism for the protection of the company’s system.
- Account for backup of systems and all data.
- Responsible for the management of the organisation’s email accounts.
- Make effort for effective safety protocols.
- Respond to clients’ questions on IT.
- Handle the organisation’s hosting information.
- Continuously seek improvement of the IT Department and support Continuous Improvement (CI) efforts throughout the entire business.
- Currently AAG is in the process of implementing a new enterprise resource planning (ERP) system, so some previous experience in this area would be desirable
- Stay informed of development and changes in IT that will enhance our business
- Handle logging of queries for both customers and employees.
- Responsible for analysing call log to discover trending matters and issues.
Essential Job Function
- Comply with all company policies and procedures.
- Focus on internal and external IT service delivery.
- Continuously improve the strength and capability of the IT Function.
Candidate Requirements
- You have a minimum of 5 years’ experience in a managing technology teams.
- Experienced in coaching and developing people.
- Excellent interpersonal, collaboration skills and the ability to build relationships.
- Excellent communication (verbal and written) skills.
- Have ability to prepare and present training material.
- The ability to motivate and inspire your team.
- Have the ability to work a flexible schedule when/if required.
- Maintain a positive attitude and strong work energy.
- Commitment to company values and ethics.
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