We are looking for an experienced Customer Care Representative to join the team!
The role is hybrid/remote, and it requires working from office in Navan during 4weeks of training.
Key Responsibilities:
- Accurate processing, monitoring and acknowledgment of the customer’s order & quotations within the system
- Design custom documentation or processes for account where required. Ensure your customer’s orders are acted upon in a timely and accurate manner, in line with the current sales order process
- Ensure your customer price list and agreed discounts are on the system and signed off.
- Escalate customer issues to Account Manager in a timely manner via the internal escalation process
- Escalate customer issues to Account Manager in a timely manner via the internal escalation process
What we are looking for:
- -Fluent in Italian
- Minimum of 1-2 years successful experience in a customer-focused position
- Ability to work in cross functional teams
- Strong organizational skills with the ability to prioritize work based on business needs
Offer:
12 months Contract
Salary: Competitive
Location: Navan, county Meath (Hybrid)
Benefits
- Pension after probation period
- Private Medical Insurance
- Career progression
- Monday to Friday 8-4
- And more...
If you are interested, please apply or send me email to laura.molina@cpl.ie
