Customer Support Agent – Night shift (5pm - 1am)
Are you ready to kick-start your career with a leading Health Technology company based in Galway? My Client is hiring multiple Customer Support Representatives to join our dynamic team in a permanent, full-time role.
Reporting directly to the Customer Service Manager, you'll be part of a supportive and professional environment where learning, growth, and career development are encouraged every step of the way.
Whether you're a recent graduate with a Business degree or someone looking to build a strong foundation in a global, fast-paced company, this is a fantastic opportunity to make your mark in the health tech sector.
RESPONSIBILITIES:
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
- Representing the company in a professional, courteous and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures.
- Working in a safe manner at all times
- Reporting to the Customer Service Team Leader
REQUIREMENTS:
- Fluency in spoken and written English
- Strong communications skills
- Excellent telephone and customer service skills
If you are interested in this position, please hit the 'Apply Now' button or email [email protected] for more information.
#LI-DC3
#CplGalCommercial24
#CplDavidConnolly
