My client, an engineering group with specialist divisions, has an upcoming role for an operations director within their ICT/technical engineer sector. Operations Director – Europe
The Operations Director will lead all operational functions to ensure the organisation delivers high-quality services efficiently, profitably, and in alignment with its strategic goals. This role oversees day-to-day operations, drives continuous improvement, manages key teams, and serves as a senior leader supporting growth, compliance, and customer satisfaction.
Key Responsibilities
A. Operational Leadership
- Lead and manage all day‑to‑day operational activities across the business.
- Ensure service delivery performance meets or exceeds agreed SLAs, KPIs, and customer expectations.
- Drive operational planning, resource coordination, scheduling, and workflow optimisation.
- Maintain strong communication and alignment between site teams, and management.
B. Financial & Commercial Management
- Manage operational budgets, forecasts, and cost‑to‑serve metrics.
- Control labour costs, subcontractor spend, materials, and operational overheads.
- Support commercial teams with operational insights for bids, tenders, pricing, and solution design.
- Ensure timely job close‑out and accurate billing through strong operational governance.
C. Quality, Safety & Compliance
- Ensure adherence to industry regulations, customer requirements, safety standards, and internal policies.
- Oversee quality assurance frameworks, audits, and continuous improvement initiatives.
- Support incident investigations and ensure corrective and preventive actions (CAPA) are implemented.
D. Customer Engagement
- Act as a senior operational contact for key customers.
- Lead monthly/quarterly performance reviews, presenting operational data and improvement plans.
- Manage escalations and ensure proactive communication on service performance.
- Strengthen customer relationships through operational excellence and reliability.
E. People Leadership
- Lead and mentor managers and team leads across operations.
- Drive a culture of accountability, performance, safety, and continuous improvement.
- Oversee workforce planning, recruitment, training, and competency development.
- Conduct performance reviews and ensure clear objectives for all operational staff.
Requirements:
· Degree/Qualification in relevant discipline, Technical Engineering, e.g.
· Demonstrated experience in the relevant sector
· 5-7 years experience in a senior role
· Clean driving licence
· Ability to travel and eligibility to work across Europe
