Operations Manager – General Insurance
Location: Cork (Hybrid – periodic travel in Ireland & Europe)
Role Summary:
An exciting opportunity for a motivated professional (minimum APA-qualified) with a strong operational and leadership background to step into an international-facing role. You’ll be responsible for performance delivery, regulatory compliance, and client success for teams operating in Ireland and outside of Ireland, while partnering with peers to embed a strong risk culture and service excellence.
Key Responsibilities:
- Lead operational delivery for local and international teams, ensuring high performance and customer satisfaction.
- Work closely with on-location managers to ensure compliance with regulatory standards.
- Build and maintain strong client relationships.
- Support and guide teams through a transformation roadmap towards a blended human/digital service model.
- Monitor performance metrics, identify improvements, and implement solutions.
Requirements:
- CIP or APA qualified in General Insurance.
- 3+ years’ management experience in the insurance industry.
- Strong leadership, relationship management, and change management skills.
- Experience in contact centre operations, forecasting, and technology.
- Confident communicator with a proactive approach.
Benefits:
- Competitive salary.
- 22 days annual leave.
- High street discounts.
- Pension scheme.
- Career growth opportunities.
APPLY NOW!
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