Albanian (or multilingual) Professionals – Communication Operations Analyst (Dublin)
Location: Dublin, Ireland
Salary: €31,063 per annum
Are you multilingual and looking to take the next step in your career within a global tech environment?
Our client, a world-leading social media and technology company, is looking for motivated professionals with customer-facing or communication experience to join their growing Communication Operations team in Dublin.
This is a fantastic opportunity for those who are detail-oriented, resilient, and passionate about ensuring a safe and positive online experience for millions of users worldwide.
Main Responsibilities:
- Investigate and resolve reported issues submitted via the ticketing system, such as account support requests or potentially abusive content.
- Enforce the client’s Terms of Use by carefully monitoring and reviewing reports of policy violations.
- Stay informed and up to date on the client’s products, community standards, and processes.
- Gather, analyse, and utilise data to identify ways to improve the overall user experience.
- Recognise trends and patterns in reported content and escalate complex or policy-sensitive issues to the global team.
- Identify inefficiencies in workflows and suggest process improvements.
- Review and handle sensitive content with discretion, professionalism, and resilience.
What We’re Looking For:
- Strong personal resilience and the ability to thrive in a fast-paced environment.
- Excellent interpersonal, verbal, and written communication skills — and above all, empathy.
- Adaptable, proactive, and solution-focused mindset.
- Strong decision-making, prioritisation, and teamwork abilities.
- Effective time management and organisational skills.
- Proven ability to meet KPIs and manage tasks efficiently.
- Confidence in dealing with sensitive and sometimes challenging material.
Language Requirements:
- Fluent to near-native level (C1–C2) in your market language, with a deep understanding of the region’s culture and social context.
- Advanced level of English (C1).
Compensation & Benefits:
- €31,063 per annum (base salary)
- Free on-site meal (lunch or dinner)
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and access to CPL’s Wellness Programme
- TaxSaver and Bike-to-Work Schemes
- Full training provided
Please note:
- Due to the nature of this role, candidates must be fully confident and comfortable dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G valid for at least 12 months or renewable).
Interested? Apply now, or send over your CV to [email protected]
