A fast-growing SaaS company is expanding its Customer Experience function and building a brand-new team in Dublin. As a Product Specialist – User Champion, you’ll be at the heart of the customer journey, supporting EMEA users and ensuring they get maximum value from the platform through outstanding service and clear, empathetic communication.

What You’ll Do

Develop deep product expertise and support customers via email and live chat
Diagnose and resolve software issues, including handling escalated queries
Communicate effectively with both technical and non-technical users
Advise customers on marketing, sales, and e-commerce setup best practices
Create and maintain documentation while contributing to improved support processes
Leverage AI tools to optimise workflows and increase efficiency

What You Bring

Fluency in both English and German
1+ years’ experience in a customer-facing role, ideally within SaaS or technical support
Excellent communication skills with the ability to simplify complex concepts
Comfort working in a fast-paced, KPI-driven, high-volume environment
A proactive, collaborative, and positive attitude
Full authorisation to work in Ireland

Nice to Have

Exposure to APIs, integrations, or basic HTML, CSS, JavaScript, or networking concepts
Experience in MarTech, email deliverability, or e-commerce platforms
Familiarity with support and productivity tools such as Zendesk or Google Workspace

Salary & Benefits

Competitive salary based on experience, typically €40,000 – €60,000
5% annual performance bonus
Equity scheme (stock units)
Healthcare and pension plans
Additional benefits aligned with a modern, people-first tech culture

Location & Working Hours

Dublin 2 (city centre)
Hybrid working model (3 days per week in the office)
Monday to Friday, standard hours 9:00 – 5:30
(with occasional shifts of 8:00 – 4:00 or 10:00 – 6:00)

If you’re excited about joining a growing team where you can truly champion users and make a meaningful impact, we’d love to hear from you.

Apply now by sending your CV and take the next step in your career.

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