CPL are hiring, on behalf of our client, the top player in the software products and licensing space. REMOTE ROLE BASED IN IRELAND
We are hiring a Project Manager on a fixed term contract starting ASAP - 7 month contract - with a view to completing an 18 month contract term.
The project manager will be responsible for managing Commerce customer experience for internal partners.
The project manager will run multiple projects simultaneously, and will report into Director of Commerce.
The project manager will manage the T2 escalations team - customer experience and engagement.
The successful candidate, will have prior experience running projects, in a similar fast environment.
Job Description
We are looking for a PM role to support our Commerce Customer Engagement Team within Cloud+AI
We work with multiple teams that support the Partner Business. We have multiple projects to support that enables us to improve the Partner Support Experience and the role will be delivering or supporting these projects and ensuring we are making progress and communicating on that progress to stakeholders. We are looking for a pm who is a strong communicator and can help us deliver success fast.
Key Responsibilities / Requirements
• Develop and implement a repeatable project delivery process, providing updates on program milestones.
• Develop weekly, monthly, and executive reporting. Create project specific reports with key performance metrics and results, and Ad hoc reports as required.
• Manage and deliver projects across the team in the Customer Experience/ Support Area
• Analyze and provide data insights on customers and project data.
• Data analysis Experience a plus
• Strong Presentation/PowerPoint creation experience Needed
• Power BI experience a plus
• Microsoft Experience preferred.
• Minimum 5 years of project management experience
• Proven experience in program/project management.
• Proven stakeholder management skills.
• Organized, with an ability to provide expert facilitation skills in environments where the team agenda is not clear, and the obvious solutions are not always the most appropriate.
Full right to work in Ireland required
Stamp 1G / Stamp 4 / EU citizen
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