Project Manager – Process Improvement (IT)
Location: Dublin City Centre IFSC- Hybrid
Salary: Grade 7 €59,419 per year
6 months initial Contract
Immediate Start
Role Summary
We are seeking a Project Manager – Process Improvement to deliver IT-led process improvements that enhance efficiency, system usability, and service delivery.
This role partners with business and technical teams to analyse current processes, design improved workflows, and lead implementation through to adoption.
Key Responsibilities
- Lead end-to-end IT process improvement initiatives
- Analyse current-state processes and design future-state solutions
- Manage project plans, timelines, risks, and dependencies
- Facilitate workshops and working sessions with business and IT stakeholders
- Drive change adoption and ensure solutions are embedded effectively
- Track outcomes and report on progress and benefits
Required Experience
- 3–5 years’ experience in IT project management or process improvement
- Strong understanding of IT service delivery and systems-enabled processes
- Proven ability to manage cross-functional stakeholders
- Experience with Agile, Waterfall, or hybrid delivery models
- Excellent communication and documentation skills
Desirable
- Experience with ITSM / Service Management tools
- Exposure to Lean, Six Sigma, or continuous improvement
- Experience in large or complex organisations
- Project management certification (PMP, PRINCE2, Agile)
Profile
A delivery-focused project manager who can translate business needs into practical, system-enabled process improvements.
Get in touch today email a current CV to [email protected]
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